Complaints Handling

Safeguarding Factsheet

Good Samaritan Education (GSE) is guided by a fundamental mission to provide safe and welcoming communities which respect all persons. GSE policies and procedures reflect best practice and encompass the National Catholic Safeguarding Standards, including safeguarding for vulnerable adults. GSE will ensure that it responds to all complaints or allegations relating to the conduct of staff, volunteers and contractors towards a child or vulnerable adult.


Good Samaritan Education Staff –
Complaints in relation to Good Samaritan Education Staff, current or past, should be directed to the Executive Director of Good Samaritan Education via email at:


Firstly it is important to know that you will be offered support.
We will also conduct an initial risk assessment to make sure there is no immediate risk to anyone, and will, if necessary, report to the appropriate authorities that could include the Police and child protection agencies in your state.
The matter will then be investigated, and an external investigator may be appointed.
We will keep you informed throughout the process and you will be advised of the outcome.

Good Samaritan Education Schools-
GSE has oversight of ten Good Samaritan Schools, each of which is separately incorporated. Any historical incident that occurred in the period after incorporation should be directed to the Principal of the school. The dates of incorporation are as follows:

    • St Mary’s College, Wollongong, NSW                                 11/1/1993 
    • Mater Dei School, Camden, NSW                                       17/12/1992 
    • St Patrick’s, Campbelltown, NSW                                        6/1/1984 
    • Rosebank College, Fivedock, NSW                                      1/12/1987 
    • St Scholastica’s, Glebe, NSW                                                11/9/1989 
    • Stella Maris College, Manly, NSW                                        15/12/1992 
    • Mount Saint Benedict College, Pennant Hills, NSW          7/12/1987 
    • Lourdes Hill College, Brisbane, QLD                                    22/5/1986 
    • Santa Maria College, Northcote, VIC                                   16/1/1990 
    • Mater Christi College, Belgrave, VIC                                    17/9/1981 

Incidents that occurred at a school prior to the date of incorporation should be directed to the Sisters of Good Samaritan.

Matters can also be referred through the National Redress Scheme, at any time.

If an alleged incident involved any behaviour that could be considered criminal, we encourage you to contact the police.